Last updated: 3 September 2026
This notice explains how Fix My Solar handles personal data when you visit this website, contact us or ask us to diagnose, maintain or repair a solar PV system.
1. Who controls your data
Fix My Solar is the data controller for the processing described here. Our contact address is Oldcourt, Kildare, Ireland. For privacy questions or requests, email office@fixmysolar.ie.
2. Data we may collect
- contact details, including your name, email address and telephone number;
- information in your enquiry and our correspondence with you;
- service details such as the site address, equipment type, fault codes, diagnostic readings and images you choose to provide;
- transaction, invoice and service-history information where we carry out work;
- limited technical and security data generated when you use the website or its contact form.
Please do not send sensitive personal data through the contact form.
3. Why we use it and our legal bases
- Enquiries and quotations: to respond and take steps at your request before entering a contract.
- Providing services: to arrange and perform diagnostics, maintenance and repairs under our contract with you.
- Business records and legal duties: to meet tax, accounting, safety and other legal obligations.
- Website and service security: for our legitimate interests in preventing spam, fraud and misuse, balanced against your rights.
- Optional technologies: where consent is required, we rely on your consent. You can withdraw it through Cookie Settings.
4. Who may receive data
We disclose personal data only where needed to service providers supporting our hosting, email, form security, business administration or professional advice, and to public authorities where the law requires it. Providers may process data only for the relevant service and subject to appropriate safeguards.
5. Google reCAPTCHA
If you enable form security in Cookie Settings, the contact page loads Google reCAPTCHA to reduce automated spam. Google may receive technical information such as your IP address, device and interaction data. See Google’s Privacy Policy. If you do not enable it, you can contact us directly by email.
6. International transfers
Some service providers may process data outside the European Economic Area. Where this happens, we require a lawful transfer mechanism and appropriate safeguards, such as an adequacy decision or approved contractual clauses.
7. How long we keep data
We keep personal data only for as long as needed for the purpose collected, including responding to enquiries, providing support, establishing or defending legal claims, and meeting tax, accounting and other legal obligations. Retention depends on the nature of the record and applicable statutory periods. Data is deleted or anonymised when it is no longer required.
8. Your rights
Subject to applicable conditions, you may request access, correction, deletion, restriction, portability, or object to processing. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. Email us to exercise a right; we may need to verify your identity.
You may also raise a concern with Ireland’s Data Protection Commission at dataprotection.ie.
9. Cookies and similar technologies
For details and controls, read our Cookie Policy or open Cookie Settings.
10. Changes to this notice
We will update this notice when our processing or service providers change. The date above shows the latest revision.